Frequently Asked Questions

Find answers to common questions about buying, owning, and selling precious metals.

Orders & Delivery

How long does delivery take?

Standard delivery typically takes 3-5 working days after your order has been processed. We use fully insured and tracked delivery services to ensure your precious metals arrive safely. You will receive tracking information via email once your order has been dispatched.

Where can you deliver to?

For security reasons, we can only deliver to your registered address. This is the address you provided during account registration and is protected as part of our delivery controls. If you need to update your delivery address, please contact our customer service team before placing your order.